COVID-19 update - taking orders on Monday, Wednesday and Friday for London delivery or pickup. Fridays only for UK shipping.

Terms & Conditions

Placing an order

Full payment is required at the point of ordering unless otherwise agreed with us. You will be provided with an order confirmation number and a payment receipt. Check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.

Butter Believe It cannot accept responsibility for errors made during the ordering process by the customer.

Changes to orders

Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.

Collecting an order

If you have arranged to collect from BBI Kitchen, your order will be available within the time-slot selected. If for some reason you are unable to collect on the day specified, please contact us. Once an order has been collected, it is the customer’s responsibility to safely transport to its destination.

Delivery of an order

Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Butter Believe It cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.


Butter Believe It products are hand-made, using fresh ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material.

Consequential costs

Butter Believe It will make every effort to fulfil your order correctly. In the unlikely event that this does not occur, please note Butter Believe It does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.


We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order is for a large/special order) before the collection time. Any other cancellation refunds will be entirely at Butter Believe It's discretion.

Price changes

Butter Believe It reserves the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.

Customer satisfaction

We work hard at Butter Believe It to ensure your complete satisfaction with our products.

If you are not entirely satisfied with your purchase or the standard of our service please contact us on


Butter Believe It and its agents provide their services of this website to you subject to this Terms of use. And your access and use of this website is pre-conditioned on you accepting the following notices, disclaimers, consents, terms and conditions.

The term ‘agents’ refers to Butter Believe It web payment processors.


All content included on this website, such as text, graphics, logos, buttons, icons, images, audio clips, and software, is the property of Butter Believe It or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Butter Believe It. All software used on this website is the property of Butter Believe It or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website, may be permissible provided prior written consent of Butter Believe It is obtained through a written request made to Butter Believe It.

Use of website

This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Butter Believe It. Butter Believe It and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Butter Believe It believes that user’s conduct violates applicable law or is harmful to the interests of Butter Believe It or its affiliates.

Links to third party sites

This website contains links to websites unrelated to Butter Believe It or its affiliates. These are provided for your reference and convenience only. Butter Believe It should not be taken as endorsing the operator or the content of such third party website.

You may use such links only at your own risks, and you are solely responsible for all consequence of such use.


This website is provided by Butter Believe It on an ‘as is’ basis. We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Butter Believe It disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Please see our Privacy policy.


This website is designed by Butter Believe It in London. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.

We reserve the right to make changes to our website and these disclaimers, Terms of use, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes been posted will constitute your agreement to the modified Terms and conditions of use and all changes.

The English version of the Terms and conditions of use shall prevail over any other language version which may be provided for information purposes only.

If any provision of these Terms and conditions of use is invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

All rights not expressly granted herein are hereby reserved. This Terms and conditions of use supersede any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.

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